samwoo Posted July 6, 2016 Share Posted July 6, 2016 Hello, I've noticed that I am missing or forgetting some calls that i have raised and had no idea why... now I do. The filters are not accurate and doesnt always show the information based on your filters. For example, earlier today I raised a call to get someone assigned to a certain group policy. I'm the customer of this call. I have a filter that looks for all calls where i'm the customer and the call is not closed. But I cannot see my call in the list at all. I've tried different variance of the filter, but to no effect. I believe this might have been happening for some time now as I have just found another call that does not appear in any of my filters. See my filter, I am filtering the list to only show calls where I am the Customer and the call is not Closed Have a look at the call (SR00014224) where I am the Customer and the call is Open Have a look at the Request List with my filter selected... the call (SR00014224) is not on the list This hasn't happened to all the calls, only a few of them... but it makes me wonder if this has been happening to others without them realising. Thanks, Samuel. Link to comment Share on other sites More sharing options...
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