Counter included in ticket

[gwynne]

Is there plans to add the counter into the tickets themselves? It would be useful to track time on actions or phone calls related to the ticket when doing them?

 

Regards

 

Gareth

[Guest Chaz]

Hi Gareth,

we're actually working on this now to make it available on the actions of a request. Look out for it in the release notes

[Martyn Houghton]

Just a follow up to Gareth request, will the time recorded by against workflow activities on a request or will there the ability to record time against the manual request updates/email actions?

Cheers

Martyn

[Guest Chaz]

@Martyn Houghton IDOX Group you'll be able to record time against each action. This is in our 90 day queue and in development right now.

[Alex8000]

@cchana I'm sorry, could you explain what you mean with 'each action'? We would love to be able to have our analysts log time directly against a ticket. Is this possible yet? @gwynne how did you solve this?

[Ryan]

What "each action" means, is each Request Action on the request details, such as when providing an Update, or Resolve etc

Hopefully you will have access to our documentation:

https://wiki.hornbill.com/index.php/Configuring_the_Timesheet_Manager_Pluggin_for_Service_Manager

https://wiki.hornbill.com/index.php/Using_the_Timesheet_Manager_Pluggin

This will be release in SM 2.33

Ryan

[Alex8000]

Hi Ryan,

We just got that update on our instance, this looks great!

Thank you,

Alex