gwynne Posted July 6, 2016 Share Posted July 6, 2016 Is there plans to add the counter into the tickets themselves? It would be useful to track time on actions or phone calls related to the ticket when doing them? Regards Gareth Link to comment Share on other sites More sharing options...
Guest Chaz Posted July 6, 2016 Share Posted July 6, 2016 Hi Gareth, we're actually working on this now to make it available on the actions of a request. Look out for it in the release notes Link to comment Share on other sites More sharing options...
Martyn Houghton Posted July 27, 2016 Share Posted July 27, 2016 Just a follow up to Gareth request, will the time recorded by against workflow activities on a request or will there the ability to record time against the manual request updates/email actions? Cheers Martyn Link to comment Share on other sites More sharing options...
Guest Chaz Posted July 29, 2016 Share Posted July 29, 2016 @Martyn Houghton IDOX Group you'll be able to record time against each action. This is in our 90 day queue and in development right now. Link to comment Share on other sites More sharing options...
Alex8000 Posted October 6, 2016 Share Posted October 6, 2016 @cchana I'm sorry, could you explain what you mean with 'each action'? We would love to be able to have our analysts log time directly against a ticket. Is this possible yet? @gwynne how did you solve this? Link to comment Share on other sites More sharing options...
Ryan Posted October 6, 2016 Share Posted October 6, 2016 What "each action" means, is each Request Action on the request details, such as when providing an Update, or Resolve etc Hopefully you will have access to our documentation:https://wiki.hornbill.com/index.php/Configuring_the_Timesheet_Manager_Pluggin_for_Service_Managerhttps://wiki.hornbill.com/index.php/Using_the_Timesheet_Manager_Pluggin This will be release in SM 2.33 Ryan 1 Link to comment Share on other sites More sharing options...
Alex8000 Posted October 11, 2016 Share Posted October 11, 2016 Hi Ryan, We just got that update on our instance, this looks great! Thank you, Alex 1 Link to comment Share on other sites More sharing options...
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