Martyn Houghton Posted July 1, 2016 Share Posted July 1, 2016 At the moment when operating with multiple shared mailboxs, i.e. we have analyst working in multiple teams, supporting different desks, it is not possible to specify a default mailbox to be used when responding by email from a request. It would be really useful to specify a default shared mailbox against each service which is then picked up when the email option is used in the service. If then at least a default mailbox per analyst. Cheers Martyn Link to comment Share on other sites More sharing options...
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