gwynne Posted June 30, 2016 Share Posted June 30, 2016 Hello Some of these I have brought up before but here is a couple of items I would like to see in future iterations of hornbill 1. Email notifications for updates to a ticket to an individual, like you did with assignments of tickets 2. Auto response for closed tickets to customer example - This ticket is now closed and may not be monitored please call service desk if the there is still a issue providing the ticket ref. 3. Allow tasks to send emails 4. Allow to pick schedule date via progressive capture for changes Regards Gareth Link to comment Share on other sites More sharing options...
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