gwynne Posted June 30, 2016 Share Posted June 30, 2016 Hello Some of these I have brought up before but here is a couple of items I would like to see in future iterations of hornbill 1. Email notifications for updates to a ticket to an individual, like you did with assignments of tickets 2. Auto response for closed tickets to customer example - This ticket is now closed and may not be monitored please call service desk if the there is still a issue providing the ticket ref. 3. Allow tasks to send emails 4. Allow to pick schedule date via progressive capture for changes Regards Gareth Link to comment Share on other sites More sharing options...
gwynne Posted June 30, 2016 Author Share Posted June 30, 2016 One more being able to raise changes based on incidents Link to comment Share on other sites More sharing options...
gwynne Posted June 30, 2016 Author Share Posted June 30, 2016 Some other items I would like to see Additonal Telephone fields from ldap so we can cater for mobile workphone and extention Automatic removal of departments when AD has changed and LDAP is run Link to comment Share on other sites More sharing options...
Guest Chaz Posted July 1, 2016 Share Posted July 1, 2016 Hi Gareth, I've let the relevant people know about some of your ideas, but wanted to let you know that you're already able to raise Changes from Incidents. Link to comment Share on other sites More sharing options...
gwynne Posted July 1, 2016 Author Share Posted July 1, 2016 Hello, Many Thanks for that Regards Gareth Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 1, 2016 Share Posted July 1, 2016 Gareth, Item 2 on your original post may be able to be accomplished as part of your workflow. At the end of your workflow you can send an email out once the status has changed to closed or you can create a 'Closure' stage that manages this and other things that need to be done once closed. Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 1, 2016 Share Posted July 1, 2016 Hi Gareth, Item 4 - Connections in Progressive Capture. This is a change that we already have in our backlog but it has not been schedule for development as of yet. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now