lee mcdermott Posted December 13, 2017 Share Posted December 13, 2017 @James Ainsworth are there any updates or timescales on this one yet? thanks lee Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 13, 2017 Share Posted December 13, 2017 Hi Lee, Thanks for your post. No timeframes yet. It is on our 90 Day development queue so work on this is likely to start soon. Regards, James Link to comment Share on other sites More sharing options...
Guest Paul Davis Posted December 13, 2017 Share Posted December 13, 2017 Hi Lee, Just to expand a little on the update by James above, this feature is indeed on our 90-day development queue for Service Manager. Although this forum thread has been open for some time, the feature request was moved from the general backlog to the 90-day development queue on 12th September. As the name suggests, we aim to deliver functionality that makes it to the 90-day development queue within 90-days. Looking back at functionality delivered in 2017 we have been reasonably successful in that endeavour, with 86% delivered within this target and nearly half of those features delivered within 30-days of making it to the queue. Unfortunately, a quick calculation will reveal that at 92-days, this is one of the few features we've put on our development queue that has not met this target. As James indicated we hope to commence work on it soon. Incidentally, you can see what features are on the development queue if you log into our Success Portal. This view is updated every time a new build for Service Manager is released. Regards, Paul Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 14, 2018 Share Posted March 14, 2018 @Paul Davis, @James Ainsworth Is there any update on this development item. I could not locate it on the 90 day development queue display in the portal. Has this already been done and I have missed it in the release notes? Cheers Martyn Link to comment Share on other sites More sharing options...
Guest Paul Davis Posted March 14, 2018 Share Posted March 14, 2018 Hi @Martyn Houghton, there was a problem with the 90d display in the portal and that is being looked at. Unfortunately, this particular feature is still there and so has missed our target by quite a bit now. However, if you could see the correct version of the 90d board that I can see internally, you would see that it is next up on Development's list. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 15, 2018 Share Posted March 15, 2018 @Paul Davis Thanks for the update. Hopefully it will be underway soon. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 27, 2018 Share Posted March 27, 2018 @Paul Davis The development comming soon display apears to be back now, as I can indeed see CH00138542 "Creation settings to allow for the configuration of available actions while on hold". Cheers Martyn 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 27, 2018 Share Posted March 27, 2018 Hi Martyn, For a bit more detail on the change for setting the available actions while a request is on-hold, the development work is mostly complete and we are now looking to have it go into our testing. Once this has gone through our test cycles and provided there are no issues, it will be included in an update over the next few weeks. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 27, 2018 Share Posted March 27, 2018 @James Ainsworth Thanks for the update, which sound positive. Cheers Martyn Link to comment Share on other sites More sharing options...
gary.copnall Posted April 3, 2018 Share Posted April 3, 2018 Assuming this update proves stable, will it be automatically applied or will you need to opt-in to receive it? Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 3, 2018 Share Posted April 3, 2018 Hi @gary.copnall This feature will come part of a Service Manager update which you will need to apply once it is available. Regards, James Link to comment Share on other sites More sharing options...
Charlie Jones Posted April 10, 2018 Share Posted April 10, 2018 Hi, Is there a date for when this is to be released ? Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 10, 2018 Share Posted April 10, 2018 Hi @Charlie Jones As mentioned above, we are hoping for sometime over then next few weeks. The development work is complete, it is just going through its final testing. This post will be updated to confirm once it is available and it will also be in the release notes which can be seen on your instance App Store or you can follow the Announcements on this forum. Regards, James 1 Link to comment Share on other sites More sharing options...
Patrick Walker Posted April 10, 2018 Share Posted April 10, 2018 Please add me to the list also! Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 25, 2018 Share Posted April 25, 2018 I just wanted to update the status of this requirement. We have released a new setting that allows you to select which actions on the requests are available when the request is on hold. This setting can be found in Administration under Home->Service Manager->Settings. The setting is called app.com.hornbill.servicemanager.request.onHold.actions. The selected actions are global to all requests. I hope this helps. Regards, James 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted April 26, 2018 Share Posted April 26, 2018 @James Ainsworth Having the ability to control this and allow updates when on hold is a significant positive for us. Thanks Martyn Link to comment Share on other sites More sharing options...
m.vandun Posted April 26, 2018 Share Posted April 26, 2018 Thanks, this is a great addition! Link to comment Share on other sites More sharing options...
Charlie Jones Posted April 26, 2018 Share Posted April 26, 2018 Brilliant! Thanks Link to comment Share on other sites More sharing options...
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