Martyn Houghton Posted June 29, 2016 Share Posted June 29, 2016 When assigning Service Subscriptions internally at Company/Division/Department/Team levels, the subscription is not cascading down to the containing sub groups and only applies to co-workers who are specifically assigned to the container the subscription is applied to. Is this already a know issue? Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted June 29, 2016 Share Posted June 29, 2016 Hi Martyn, Thanks for your post. I wasn't aware of this being an issue. I'll ask the development team to investigate and one of us will feedback once we have an understanding what is happening. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 30, 2016 Author Share Posted June 30, 2016 James Thanks for getting this looked at. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted July 3, 2016 Author Share Posted July 3, 2016 James Just wondered if you have been able to replicate this or if you require any further information from us to help resolve this issue. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 5, 2016 Share Posted July 5, 2016 Hi Martyn, We have raised a change to look at having this ability. The original implementation was not designed to cascade down the tree, however I can see and understand the importance of being able to do this. I will let you know once this change has been scheduled. James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted July 5, 2016 Author Share Posted July 5, 2016 James Thanks for the update. In the meantime I keep adding subscriptions to all the server/team combinations. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted July 27, 2016 Author Share Posted July 27, 2016 James Is there are further update on this as managing the subscriptions to many sub teams is becoming very onerous. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 6, 2016 Author Share Posted October 6, 2016 @James Ainsworth I have testing again in Service Manager 2.32.5 and the issue still exists in that only services subscribed to an individual or the the immediate parent container. Subscriptions to container higher up in the organisation structure do no cascade. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 6, 2016 Share Posted October 6, 2016 Hi Martyn, Unfortunately this work has not be scheduled as of yet. I'll have it reviewed again to see when this can be looked at. James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 28, 2016 Author Share Posted December 28, 2016 @James Ainsworth Is there any update on the support for cascading subscription and other allocations such as time sheet categories, as having to assign them to individual teams within the organisation structure is a significant administration overhead. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 29, 2016 Share Posted December 29, 2016 Hi Martyn, There is no update to provide at the moment. We will continue to review and prioritize this requirement and I will let you know once we are closer to having this scheduled. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 4, 2017 Author Share Posted January 4, 2017 @James Ainsworth Thanks for confirming. I have raised a similar concept in relation to Time sheet categories as well, as you get a more complex organisation structure the more the ability to cascade subscription/settings/permissions becomes more important. Cheers Martyn Link to comment Share on other sites More sharing options...
HHH Posted September 18, 2017 Share Posted September 18, 2017 Just posting to bump this issue. We have the same problem with a large and complex organization and it would help immensely. I raised another post unaware of this one. 1 Link to comment Share on other sites More sharing options...
Paul Alexander Posted August 1, 2018 Share Posted August 1, 2018 +1 for having this looked at please. I have a similar request here: It's causing a few problems when it comes to testing new CI's at the moment thanks Link to comment Share on other sites More sharing options...
dwalby Posted August 1, 2018 Share Posted August 1, 2018 +1 for this also Link to comment Share on other sites More sharing options...
Paul Alexander Posted October 19, 2018 Share Posted October 19, 2018 @James Ainsworth hello...I was wondering if any thought had been given to the subscriptions options outlined above lately? We find it difficult to figure out how to get CI's visible to JUST the correct people when the other CI's in a service can be seen by everyone. We're currently trying to do a consolidation exercise to cut down on the number of services offered, but the subscription of some particular Ci's is causing us headaches.... thanks Paul 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 22, 2018 Share Posted October 22, 2018 Hi @Paul Alexander et al, This requirement has recently reached our development queue. This requirement will be targeted for release over the next 90 days provided that there are no technical blockers that prevent it from being delivered. Regards, James 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 12, 2018 Author Share Posted December 12, 2018 @James Ainsworth Given your update about I though I would check the published development queue on the success portal, but it does not seem to be working (screenshot below). Therefore can you let me know how this is progressing in the 90 day queue. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 12, 2018 Share Posted December 12, 2018 Hi @Martyn Houghton This is change is still in the developer queue and is being worked on. It is a complex change so difficult to say how much longer. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 12, 2018 Author Share Posted December 12, 2018 @James Ainsworth Thanks for update on the specific change. Any update on the visibility of the development queue on the success portal? Cheers Martyn Link to comment Share on other sites More sharing options...
Guest Chaz Posted December 13, 2018 Share Posted December 13, 2018 @Martyn Houghton it's back now, we've just been doing some housekeeping which meant this was hidden for a while. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 13, 2018 Author Share Posted December 13, 2018 @Chaz Thanks, I just had a look and can now see the entries. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 24, 2019 Share Posted April 24, 2019 As of Service Manager build 1480 we have provided a new features that allows for cascading subscriptions based on the Organisation structure. The setting com.hornbill.servicemanager.services.subscriptions.allowSubgroupsInclusion has been added which will allow you to enable this ability. Before changing this setting, you may want to review your current Organization Structure within Administration. Once your structure has been defined and this setting has been enabled, you can set any of the Group subscriptions to include any groups that sit under the selected group as part of the subscription. This will help reduce the number of groups that need to be added to a subscription, and it will also allow the Organisation structure to be arranged more appropriately, with the users listed within their appropriate groups. Hope this helps. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted April 25, 2019 Author Share Posted April 25, 2019 @James Ainsworth Thanks. That will be a great help. Cheers Martyn Link to comment Share on other sites More sharing options...
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