Internal Company/Organisations Subscriptions not cascading

[Martyn Houghton]

When assigning Service Subscriptions internally at Company/Division/Department/Team levels, the subscription is not cascading down to the containing sub groups and only applies to co-workers who are specifically assigned to the container the subscription is applied to.

Is this already a know issue?

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

Thanks for your post.  I wasn't aware of this being an issue.  I'll ask the development team to investigate and one of us will feedback once we have an understanding what is happening.

[Martyn Houghton]

James

Thanks for getting this looked at.

Cheers

Martyn

[Martyn Houghton]

James

Just wondered if you have been able to replicate this or if you require any further information from us to help resolve this issue.

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

We have raised a change to look at having this ability.  The original implementation was not designed to cascade down the tree, however I can see and understand the importance of being able to do this.  I will let you know once this change has been scheduled.

James

[Martyn Houghton]

James

Thanks for the update. In the meantime I keep adding subscriptions to all the server/team combinations.

Cheers

Martyn

[Martyn Houghton]

James

Is there are further update on this as managing the subscriptions to many sub teams is becoming very onerous.

Cheers

Martyn

 

[Martyn Houghton]

@James Ainsworth

I have testing again in Service Manager 2.32.5 and the issue still exists in that only services subscribed to an individual or the the immediate parent container. Subscriptions to container higher up in the organisation structure do no cascade.

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

Unfortunately this work has not be scheduled as of yet.  I'll have it reviewed again to see when this can be looked at.

James

[Martyn Houghton]

@James Ainsworth

Is there any update on the support for cascading subscription and other allocations such as time sheet categories, as having to assign them to individual teams within the organisation structure is a significant administration overhead.

Cheers

Martyn

 

[James Ainsworth]

Hi Martyn,

There is no update to provide at the moment.  We will continue to review and prioritize this requirement and I will let you know once we are closer to having this scheduled.

Regards,

James

[Martyn Houghton]

@James Ainsworth

Thanks for confirming. I have raised a similar concept in relation to Time sheet categories as well, as you get a more complex organisation structure the more the ability to cascade subscription/settings/permissions becomes more important.

Cheers

Martyn

 

[HHH]

Just posting to bump this issue. We have the same problem with a large and complex organization and it would help immensely.

I raised another post unaware of this one.

 

[Guest Paul Alexander]

+1 for having this looked at please. I have a similar request here:

It's causing a few problems when it comes to testing new CI's at the moment

 

thanks

[dwalby]

+1 for this also

[Guest Paul Alexander]

@James Ainsworth

hello...I was wondering if any thought had been given to the subscriptions options outlined above lately? 

We find it difficult to figure out how to get CI's visible to JUST the correct people when the other CI's in a service can  be seen by everyone. 

We're currently trying to do a consolidation exercise to cut down on the number of services offered, but the subscription of some particular Ci's is causing us headaches....

 

thanks

Paul

[James Ainsworth]

Hi @Paul Alexander et al,

This requirement has recently reached our development queue.  This requirement will be targeted for release over the next 90 days provided that there are no technical blockers that prevent it from being delivered.

Regards,

James

 

[Martyn Houghton]

@James Ainsworth

Given your update about I though I would check the published development queue on the success portal, but it does not seem to be working (screenshot below). Therefore can you let me know how this is progressing in the 90 day queue.

Cheers

Martyn
 

[James Ainsworth]

Hi @Martyn Houghton

This is change is still in the developer queue and is being worked on.  It is a complex change so difficult to say how much longer.  

[Martyn Houghton]

@James Ainsworth

Thanks for update on the specific change.

Any update on the visibility of the development queue on the success portal?

Cheers

Martyn

[Guest Chaz]

@Martyn Houghton it's back now, we've just been doing some housekeeping which meant this was hidden for a while.

[Martyn Houghton]

@Chaz

Thanks, I just had a look and can now see the entries.

Cheers

Martyn

[James Ainsworth]

As of Service Manager build 1480 we have provided a new features that allows for cascading subscriptions based on the Organisation structure.  The setting com.hornbill.servicemanager.services.subscriptions.allowSubgroupsInclusion has been added which will allow you to enable this ability.  Before changing this setting, you may want to review your current Organization Structure within Administration.  Once your structure has been defined and this setting has been enabled, you can set any of the Group subscriptions to include any groups that sit under the selected group as part of the subscription.

This will help reduce the number of groups that need to be added to a subscription, and it will also allow the Organisation structure to be arranged more appropriately, with the users listed within their appropriate groups.

Hope this helps.

Regards,

James

[Martyn Houghton]

@James Ainsworth

Thanks. That will be a great help.

Cheers

Martyn