Breaching Board for Incidents

[colind]

Hi

I  am attempted to create a Board to highlight how far Incidents are from Breaching.

I have set-up a simple Board

 

 

Set-up in Service Levels in Escalation Rule.

 

 

An E Mail is sent to the owner when 6 hours from breach

On the request list it states that the request list has been added to the board.

 

 

However, on the Board it is not there...

 

Have a missed a setting??

 

Any advice greatly appreciated

 

Thanks

 

 

[colind]

Sorry Images disappeared

Now on attachment

 

Cheers

 

Breaching Board.docx

[David Hall]

Hi,

Thanks for the post, we recently identified this issue here and a fix has already been added which will be released in the next update.

Regards,

Dave.

[colind]

Thanks Dave

We will wait for the next update

Cheers

 

 

[colind]

Hi Dave

Just to inform you that since the latest update 2.28.11, Incidents are now being added to the Board correctly.

 

Many Thanks

 

[colind]

Hi

We are now on Version 2.37.0

All of a sudden the escalation e-mails are not being processed when calls are approaching breach, and calls are not being updated onto our Breaching Board,

Is there a feature in the latest version that we need to update??....

I have not changed any of the parameters in the Service Level Escalation Actions

Many Thanks