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Breaching Board for Incidents


colind

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Hi

I  am attempted to create a Board to highlight how far Incidents are from Breaching.

I have set-up a simple Board

 

 

Set-up in Service Levels in Escalation Rule.

 

 

An E Mail is sent to the owner when 6 hours from breach

On the request list it states that the request list has been added to the board.

 

 

However, on the Board it is not there...

 

Have a missed a setting??

 

Any advice greatly appreciated

 

Thanks

 

 

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  • 3 weeks later...
  • 5 months later...

Hi

We are now on Version 2.37.0

All of a sudden the escalation e-mails are not being processed when calls are approaching breach, and calls are not being updated onto our Breaching Board,

Is there a feature in the latest version that we need to update??....

I have not changed any of the parameters in the Service Level Escalation Actions

Many Thanks

 

 

 

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