Bowler Eggs-YK Posted June 23, 2016 Share Posted June 23, 2016 When applying an email received directly into the mailbox to an existing ticket currently this will automatically attach all email attachments this is to include any email footer images/logos. These non-relevant images are not required on the ticket and appear as attachments in the timeline feed. We are unable to remove these as we would be able to if we raised a new request. The only way we can do this is by going into the ticket and selecting the remove function from the relevant attachment but then this feeds into the Time line. is there another way fo doing this that i am unaware of or is this going to be developed in the future? Link to comment Share on other sites More sharing options...
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