nasimg Posted June 22, 2016 Share Posted June 22, 2016 There are basically 4 types of analyst/group notification (email and hornbill type): - analyst assignment; - member added; - automatic email update/automatic call logging; - customer updates – via portal. The first 3 are currently working for both email and hornbill notifications. The last one, customer updates, currently the only option is hornbill notification. I want to know when we can expect to see this available as an email notification - can this be treated with priority as its something critical to our organisation. Link to comment Share on other sites More sharing options...
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