Martyn Houghton Posted June 21, 2016 Share Posted June 21, 2016 In order organisation, our 1st Tier team are responsible for managing the shared mailbox, logging new and updating existing requests from emails. With our 2nd Tier Analyst only needing the permissions to send emails from the request. Is there any guidance on the minimum permissions needed to shared mailbox for a user to be able to send email from the Request form? Cheers Martyn Link to comment Share on other sites More sharing options...
Guest fraserj Posted June 21, 2016 Share Posted June 21, 2016 (edited) 9 minutes ago, Martyn Houghton IDOX Group said: In order organisation, our 1st Tier team are responsible for managing the shared mailbox, logging new and updating existing requests from emails. With our 2nd Tier Analyst only needing the permissions to send emails from the request. Is there any guidance on the minimum permissions needed to shared mailbox for a user to be able to send email from the Request form? Cheers Martyn Never mind... Wrong product. Edited June 21, 2016 by fraserj EDIT: I can't read messages properly... Ignore me. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 21, 2016 Author Share Posted June 21, 2016 James Thanks for the quick response. Will give it a go with the same settings. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 21, 2016 Author Share Posted June 21, 2016 James Do not seem to have the option for 'Can Use Templates' in the Shared Mailbox rights. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted July 5, 2016 Author Share Posted July 5, 2016 Just a follow up from on this thread in terms of permissions. In order to ensure our 2nd Tier team are able to view source emails linked on the timeline, i.e. ones used to raise and update them, they required some additional rights. Also working at Dan at Hornbill, he identified that they would also require 'Can Get Folder Properties' in order to avoid errors being reported in the server log. Cheers Martyn Link to comment Share on other sites More sharing options...
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