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Simple List Items ordering


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When creating Simple Lists in Service Manager or Collaboration the order is displayed as entered. However, when using this list in a custom field via Services > Request Configuration > View Details Form > Design and adding to the Incident Details form Configuration, the list items are ordered apparently alphabetically by Name, even though they appear to have a Sequence ID value. This means the options available for selection are not in the correct order. The only way to rectify this is to edit the Label/Name and prefix it with the numeric value. Can you confirm this is a bug please?

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Hi Martin,

Thanks for your post.  I just wanted to let you know that there is an existing post where we are currently discussing options for sorting the Simple Lists.  Have a read and let us know if this helps.  You may also want to jump onto that discussion so that everyone is aware that this is a requirement for you as well.

Kind regards,


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