Martyn Houghton Posted June 14, 2016 Share Posted June 14, 2016 At the moment when you create a call back activity in the Request screen there is no option to determine who the activity should be assigned too and it is automatically assigned to the person who is creating the call back. Could a selection feature be added to allow you to override the user who the call back activity is allocated to, perhaps with the three options, current user (as now), owner of the request and manual selection? This would be useful where 1st Tier are recording phone requests from the customer asking for call back, or where an incident is being escalated and the a callback from Team Leader/Manager is requested by the customer. Cheers Martyn Link to comment Share on other sites More sharing options...
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