Ralf Peters Posted June 13, 2016 Share Posted June 13, 2016 We are using "services" to display the Service status for areas like Exchange, Citrix .... on our service.hornbill..... portal -- basically using the traffic light system to give Users an idea if systems are impacted . I just created the service, didn't create any catalog item and this seems to work fine on the service.hornbill.... portal, users can see the service status display but cannot log any tickets against it. If an Analyst is logging a ticket through the live.hornbill.... portal, when it comes to the part where they select the service, it shows all these services and allows them to log the ticket against them. My question: how can I hide these services from the Analyst so they are not able to log any call against them? I tried setting the "supporting Teams" section to a group that is out of their scope but that didn't make a difference. Any ideas welcome Thanks Link to comment Share on other sites More sharing options...
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