gwynne Posted June 10, 2016 Share Posted June 10, 2016 Hello the scenario we currently have in our change workflow, the change is approved based on the questions answered in our custom forms in our progressive capture which includes a proposed date/time field, and then the ticket owner sets the scheduled date which is the point when it hits the change calendar. The issue we have is if that scheduled time is then changed for what ever reason the people who approved it have no awareness of this unless they visit each ticket and read the timeline, this is not ideal as even if we changed the workflow the change of scheduling time should in theory be agreed by change approvers and should not be just the will of the ticket owner. The ways I originally thought of resolving this are as followed. Email notification of scheduled time change to approvers and all members of the ticket. Scheduled change editors becomes a group and only a set number of people can make the change to this field, the ticket owner only has read/write permissions and a group for editing is created. Let me know thoughts Link to comment Share on other sites More sharing options...
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