painstarmaximus Posted June 10, 2016 Share Posted June 10, 2016 Hi, I have made some good progress on using the Business Process, but I have a couple of questions I hope you can assist with; I can create an Automated Task to add a Priority to a Request raised from Service Manager, but if does not seem to work when a Basic Users uses the Services Portal. I have 3 stages in a Business Process, that are; Create a Change Request – this works fine Testing Deployment I have 2 challenges, the first is starting the Testing process. At present, I am using an Automated Task when the Owner moves the Request to Resolved, but not happy with this. I have looked at moving the Request on a Board, but this does not seem to work. The second query is feedback from a Basic User. I would like them to approve testing on the Request before moving to Deployment. I have tried an Automated Task on when a Request is updated, but I cannot get this to work. I hope this makes sense. Thanks in advance. Lee Link to comment Share on other sites More sharing options...
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