derekgreen Posted June 9, 2016 Share Posted June 9, 2016 I work at Corby Borough Council, we are in the process of implementing Hornbill Service Desk to replace our ageing help desk system. Our auditors have asked that we offer all of our basic Self Service users the opportunity to give feedback at the resolution of their incidents, I was hoping someone could advise on how best to build this in to the incident process. Link to comment Share on other sites More sharing options...
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