Martyn Houghton Posted June 9, 2016 Share Posted June 9, 2016 When raising a request form an Email in the mailbox, you only have the option to Raise Request, rather than the request type specific options you have under the 'Raise New' option where you can select all request types, such as a change request etc. With the current option you only seem to be able to create a incident or a service request using the default progressive capture process or am I missing a step? If this is the case do you have any plans to add the similar option to selectively choose the type of request when logging a new one from email? Cheers Martyn Link to comment Share on other sites More sharing options...
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