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Request List - On hold until date


jameswsouthall
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Hi,

I think there may be a bug in Service Manager where by if you have a request that you place on hold, the on hold date is populated into the "On hold until" column in your request list.

If the ticket is then taken off hold either automatically or manually the On hold date changes from the previous value and automatically set to "12:00:00 AM 01/01/1970" rather than removing the date and time completely.

 

Thanks,

James

RequestList_OnHold.PNG

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Hi James,

Thanks for the post,

I can replicate this issue and have raised this with development and will hopefully have this sorted soon, here is the ticket number for your reference PM00141616

Thanks
Riz

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  • 2 months later...

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