jameswsouthall Posted June 8, 2016 Share Posted June 8, 2016 Hi, I think there may be a bug in Service Manager where by if you have a request that you place on hold, the on hold date is populated into the "On hold until" column in your request list. If the ticket is then taken off hold either automatically or manually the On hold date changes from the previous value and automatically set to "12:00:00 AM 01/01/1970" rather than removing the date and time completely. Thanks, James Link to comment Share on other sites More sharing options...
Ralf Peters Posted June 8, 2016 Share Posted June 8, 2016 seeing the same thing Thanks Ralf Link to comment Share on other sites More sharing options...
Guest riz Posted June 8, 2016 Share Posted June 8, 2016 Hi James, Thanks for the post, I can replicate this issue and have raised this with development and will hopefully have this sorted soon, here is the ticket number for your reference PM00141616 Thanks Riz Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 30, 2016 Share Posted August 30, 2016 A fix for this issue was released toward the end of June. I just wanted to check that this is now working for you @jameswsouthall and @Ralf Peters Regards, James Link to comment Share on other sites More sharing options...
Ralf Peters Posted August 31, 2016 Share Posted August 31, 2016 Hi James, Yes thanks all working . Ralf Link to comment Share on other sites More sharing options...
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