Re-order FAQ's attached to services

[Ralf Peters]

Hi,

is it possible to re-order    the FAQ's attached to a service , i have a number of documents and want to change the order they appear in the service portal .

Thanks

 

Ralf

 

[James Ainsworth]

Hi Ralf,

In our initial implementation of the FAQs, we have set the order to be based on the most helpful.  As customers feed back if an article has helped it will move to the top.  This will be expanded over time to provide different sorting options which could include some form of setting a preferred order from within the Service form. 

James

[Ralf Peters]

Thanks James,  we'll work with that one, just have to hit the "most helpful" button a couple of times to get it to the top , so user actually find it and it's not burried under the <more>  section.