clampj Posted January 17, 2018 Share Posted January 17, 2018 Hi I'm looking to setup scheduled calls for weekly backup tape changes. I've enabled the experimental feature. The scheduler only has option for run once, daily or monthly. I need weekly. Is there a reason this isnt an option? Is there a different way to schedule weekly calls? If not can weekyl be added please? Thanks J Link to comment Share on other sites More sharing options...
Steven Boardman Posted January 17, 2018 Share Posted January 17, 2018 Hi @clampj When you set up the scheduler if you choose days and then only highlight the day of the week you want this to run - say a Friday and set the expire count to -1 then this will execute every Friday (weekly) indefinitely - you can also set the next event date to the first day you want this to run Hope that helps Link to comment Share on other sites More sharing options...
clampj Posted January 17, 2018 Share Posted January 17, 2018 Yes it does! Many thanks. Thought I must have been missing something! Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted January 23, 2018 Share Posted January 23, 2018 Hello @Steven Boardman Is there any news on whether/when scheduling tickets (as opposed to 'just' tasks) will be available in Service Manager please? I realise this can be done using Windows Scheduler and the API's but I was wondering if a 'native' option in Hornbill had been considered any more? thanks Link to comment Share on other sites More sharing options...
Steven Boardman Posted January 23, 2018 Share Posted January 23, 2018 Hi @Paul Alexander no update on this as yet i am afraid i'll raise it again but it is not on the short term list currently. Link to comment Share on other sites More sharing options...
Alisha Posted December 10, 2021 Share Posted December 10, 2021 Hi @Steven Boardman, Do you have an update on scheduling requests please (not using APIs)? Many thanks, Alisha Link to comment Share on other sites More sharing options...
Steven Boardman Posted December 14, 2021 Share Posted December 14, 2021 Hi @Alisha no update on this i'm afraid. Use of the APIs as cited in the above discussions is still available, as is a scheduling feature in the Hornbill ITOM module which could be used to schedule Runbooks which log requests, but this is an optional add-on module. https://wiki.hornbill.com/index.php?title=IT_Operations_Management https://wiki.hornbill.com/index.php?title=Job_Scheduling Link to comment Share on other sites More sharing options...
Michael Sharp Posted December 19, 2021 Share Posted December 19, 2021 @Alisha why don’t you use windows task scheduler on a server to powershell an email to Hornbill and use routing rules to automatically raise the ticket you want? Mike. 1 Link to comment Share on other sites More sharing options...
Steven Boardman Posted October 17, 2023 Share Posted October 17, 2023 @Alisha @Michael Sharp @clampj Hornbill has now added and released the ability to schedule requests from the admin UI https://docs.hornbill.com/servicemanager-config/administration/scheduled-requests 2 Link to comment Share on other sites More sharing options...
Smurfy Posted October 17, 2023 Share Posted October 17, 2023 Fantastic - Thanks team 1 Link to comment Share on other sites More sharing options...
Alisha Posted October 17, 2023 Share Posted October 17, 2023 That's excellent, thank you so much! 1 Link to comment Share on other sites More sharing options...
Gareth Cantrell Posted October 17, 2023 Share Posted October 17, 2023 Excellent news - I can now retire some custom code 1 Link to comment Share on other sites More sharing options...
Will J Douglas Posted October 17, 2023 Share Posted October 17, 2023 This feature isn't working for me, I've scheduled a few test requests and whilst they show as having successfully run, no request is appearing in the team queue. Are there any logs I can look at? Edit: I found the log 33280 2023-10-17 11:45:59 Scheduled FlowCode call success: <?xml version="1.0" encoding="utf-8" ?> <methodCallResult status="ok"> <flowCodeDebugState> <executionId>00d7b155-d9d6-48ce-add4-c4acac555c76</executionId> </flowCodeDebugState> </methodCallResult> 33279 2023-10-17 11:40:28 Scheduled FlowCode call success: <?xml version="1.0" encoding="utf-8" ?> <methodCallResult status="ok"> <flowCodeDebugState> <executionId>6fedf8a9-1d63-4929-849f-17e7ecfb94c6</executionId> </flowCodeDebugState> </methodCallResult> 33278 2023-10-17 11:30:35 Scheduled FlowCode call success: <?xml version="1.0" encoding="utf-8" ?> <methodCallResult status="ok"> <flowCodeDebugState> <executionId>c30fc244-e852-4445-82fb-faf614870128</executionId> </flowCodeDebugState> </methodCallResult> Showing OK but still no requests. Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 17, 2023 Share Posted October 17, 2023 Hi @Will J Douglas I've done a few more tests and I'm not having any issues. In your configuration are you specifying a team and user? Unassigned requests may not show up in your regular queue. You'll also need to make sure that you support the service that it was raised under. Link to comment Share on other sites More sharing options...
Will J Douglas Posted October 18, 2023 Share Posted October 18, 2023 @James Ainsworth I've tested specifying just the team and the team and user. The supporting team is configured against the service, when I manually log the request it works fine. Link to comment Share on other sites More sharing options...
Will J Douglas Posted October 18, 2023 Share Posted October 18, 2023 @James Ainsworth Apologies, I confirmed the test I did with the owner configured did work, but requests with team specified but no owner do not work. Is this by design?, it would seem to limit the functionality somewhat if I have to assign to an individual rather than a team. Link to comment Share on other sites More sharing options...
Steve Giller Posted October 18, 2023 Share Posted October 18, 2023 2 hours ago, Will J Douglas said: Apologies, I confirmed the test I did with the owner configured did work, but requests with team specified but no owner do not work. Have you established whether the Request is not raised, or is it simply that you are not seeing it? My tests this morning with creating a Scheduled Request assigned to a Team but not an Owner have been successful. Link to comment Share on other sites More sharing options...
Gareth Cantrell Posted October 18, 2023 Share Posted October 18, 2023 Unfortunately, the new scheduler ignores the BPM Workflow setting against the selected Catalog Item. If the Service does not have a default workflow set for the request type selected, then a request is raised but not associated with a workflow. If the scheduler is not respecting the catalog item configuration, this feature is non-starter for us and we'll have to keep our custom scheduling code. Link to comment Share on other sites More sharing options...
Smurfy Posted October 18, 2023 Share Posted October 18, 2023 I would like to assign a category too so its fully automated. Please Link to comment Share on other sites More sharing options...
samwoo Posted October 18, 2023 Share Posted October 18, 2023 29 minutes ago, Gareth Cantrell said: If the scheduler is not respecting the catalog item configuration +1 - we have some services with hidden catalog items so this would be useful 15 minutes ago, Smurfy said: I would like to assign a category too so its fully automated. +1 - This is important to us as well Here are some other suggestions: Define a customer (user or contact) - useful for a Distribution List or Mailbox Contact/User account for example Define Related Services Ability to assign to a Board upon the ticket being logged Link to comment Share on other sites More sharing options...
Steve Giller Posted October 18, 2023 Share Posted October 18, 2023 The current functionality has been aligned with that of the Email Routing Rule Templates. That is not to say that additional options will not be available on both over time, however unless specific changes are announced we would expect the Workflow to be utilised to update additional values. Link to comment Share on other sites More sharing options...
Gareth Cantrell Posted October 19, 2023 Share Posted October 19, 2023 @Steve Giller Routing rules respect the BPM configuration of the catalog item selected. As an example, we have a "Starter/Leaver" service and 3 catalog items for Starters, Leavers and Transfers, each with a separate workflow. The Service Request on the service does not have a default workflow set. We use email notifications from our HR system to trigger these requests via the routing rules and the work as expected. This means that the new scheduler is not working in alignment with the routing rule templates functionality, as the scheduler does not respect the BPM Workflow configuration on the catalog item. Link to comment Share on other sites More sharing options...
Steve Giller Posted October 19, 2023 Share Posted October 19, 2023 @Gareth Cantrell That is a separate (functionality) issue that is being investigated by the Service Manager Team. Requests for adding configuration options (e.g. Categories) will be looked at for Scheduled Requests and Routing Rule Templates in tandem. 1 Link to comment Share on other sites More sharing options...
Gareth Cantrell Posted October 19, 2023 Share Posted October 19, 2023 @Steve Giller thanks for the update - I hadn't seen any acknowledgment of the functionality issue before, which is why I kept posting Link to comment Share on other sites More sharing options...
Will J Douglas Posted October 19, 2023 Share Posted October 19, 2023 @Steve Giller The requests appeared in the team queue after I assigned a default workflow to the service. I don't believe this requirement was documented in the Wiki. Most of our workflows are assigned at the catalog item level but I don't think it's an issue to assign the default workflow to the service in our use cases. Link to comment Share on other sites More sharing options...
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