Ticket Assigment hyperlink not working

[Tonyo]

The assignment link for assigned tickets is not working, from received emails, and upon investigating, realised the essential link that points it to our portal is missing, and not sure where to amend this. Can anyone please help?

Please see the attachment :

Link 1 : Link received by email

Link 2 : With the string that points it to our portal......

( Where do I make the change to affect all emails sent with links to their associated tickets ?)

Thanks

Tony

[AlexTumber]

Hi Tony,

You will need to modify the link in each email template. To access email templates, please choose System >> Email >> Templates from the Admin tool.

Regards,

Alex

[Victor]

Also to make sure this is the template you need to amend, have a look in Service Manager application settings like guest.app.requests.notification.emailTemplate (from the screenshot looks like guest.app.requests.notification.emailTemplate.analystAssignment). Make a note of the name of the template then go to template section.

[Tonyo]

Thanks Alex & Victor...All sorted.