Ralf Peters Posted May 25, 2016 Posted May 25, 2016 Hi, Is it possible to have the Global address book lookup available in the email client like it is in supportworks ( we use the current supportworks email to send out company wide system notifications ). I know that you can enter the delivery group details manually , but for accuracy sake it would be safer if picked from a list and i have seen the new Bulletin tab for services , which will be great but will not replace the required email notification in our case. Thanks Ralf
Gerry Posted May 25, 2016 Posted May 25, 2016 Hi Ralf, There is currently no global address book functionality in Hornbill. Because of the way in which we integrate with AD is primarily through SAML for authentication we had not built any address book import capabilities into Hornbill like we did with Supportworks. What I would suggest you could do is create the address list(s) you need on your Exchange Server (or other mail server you are using) and ensure that those mailing list(s) have an e-mail address (something like everyone_that_needs_to_know@hornbill.com for example ), then you can send to that mailing list and let Exchange distribute the message to everyone in the respective mailing list - will this work? Gerry
Ralf Peters Posted May 25, 2016 Author Posted May 25, 2016 Hi Gerry, thanks for the reply the exchange site is all set up . I think i will just create some "dummy" contacts in Hornbill with our delivery group email addresses so they are searchable and to prevent typos . Thanks Ralf
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