Raise from email - attachments

[jameswsouthall]

We've just noticed that when a ticket as been created from an email if said email has another email .msg file attached to it, it will upload the attachment to the ticket as part of the capture process but when we download the .msg from the attachment section of the ticket it seems to corrupt the file as we are unable to open it.

All other file types seem to be ok.

Ticket number SR02099 in our instance is an test example.

Thanks,

James

[Victor]

This is because Outlook messages added as attachments on another mail message is added differently than a "regular" attachment. Microsoft calls this "encapsulated messages". Our developers are already working to add the functionality to decode these messages and "treat" them as any other attachment.

[Gerry]

Hi,

Please see the following post: 

This problem has been resolved and will be in production within the next couple of weeks assuming no issues are found. 

Gerry

[James Ainsworth]

@jameswsouthall,

The fix for the msg email attachments should now be available on your instance.  Please let us know if you continue to have any issues.

Regard,

James