Martyn Houghton Posted May 23, 2016 Share Posted May 23, 2016 In the Customer/Service Portal the portal account has the role of 'Service Manager Authorised Guest' but this role does not appear to have a 'permission' related to whether they are allowed to re-open resolved requests. We are trying to restrict the ability of the customer via the portal to reopen a request once it has been set to resolved. This is due to to the fact this it is not possible to pick up in the BPM process when a resolved request goes from resolved to either open (i.e. re-opened) or closed. Is there a way to disable the option in the portal to not allow the re-opening of the request, i.e. the customer only has the open to rate and close? Cheers Martyn Link to comment Share on other sites More sharing options...
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