Shared Mailbox - Polling interval

[Martyn Houghton]

Is there a configuration setting which controls the frequency that the system polls the external mailbox to check for new messages and download them into the Shared Mailbox, as there appears to be some delay between the messages being delivered into the external mailbox and them appearing in the shared mailbox.

I know we modified the similar setting on our Support Works system to have it poll the external mailbox more frequently.

Cheers

Martyn

[TrevorKillick]

Hi Martyn

In the Admin Tool System -> Settings -> Advanced the following setting should be what you are looking for: mail.importer.pollInterval

Kind Regards

Trevor Killick

[Martyn Houghton]

Trevor

Thanks. We have reduced the polling down form the default 30 seconds to 15 to see if that helps.

Cheers

Martyn