how-to When raising a request from email it is automatically moved to Deleted Items folder

[Martyn Houghton]

When you use the Raise Request option from an email, the email is then moved directly to the Deleted folder in the mailbox.

Is this configurable at all? Either to disable this or to specify an alternative destination folder within the mailbox?

The reason for asking is that we normally retain an inbox archive folder for all incoming emails that we retain for a period of time, in case there are any queries about missing emails/updates etc.

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

There is a Service Manager application setting called servicemanager.email.archiveFolderName. You can set this to the name of the folder that you wish to use for archiving emails that have been used to raise requests with.

[Martyn Houghton]

James

Thanks for the quick response. That is exactly what we where looking for.

Cheers

Martyn

[Guest gregmarcroftorc]

Hi James,

I've tried doing that myself, but it's still going in to the Deleted Items folder. Can you think of a reason?

[Guest Chaz]

Hi Greg & Martyn,

James is right, that is the application setting that we should use, however it won't take affect until version 2.26, this is because the existing setting is incorrectly located under Collaboration > Settings and called webapp.email.archive.folderName. Feel free to change both anyway but as I said it will be using the right one in 2.26.