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Snippets not displayed in alphabetical order

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As most of our services are provided to external customers, we utilise emails from our incidents quite a bit, so have a large number of Email Snippets we are setting up, to replicate some of the Support Works Templates we had defined for the different actions.

At the moment when you create Email Snippets they are displayed in the order they where created (i.e. database order) not alphabetically.

Can a change request be raised to allow the control of the order Email Snippets are displayed, i.e. with ability to a snippet up or down the order or form them to be displayed alphabetical order?





Forum Admin Edit: The functionality was provided in one of the earlier Service Manager builds. This thread is now locked.

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Guest Chaz

Hi Martyn,

great to see you're using snippets! We've made a change that will now order snippets alphabetically. Look out for this in the release notes for Service Manager 2.27.x

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