jameswsouthall Posted May 9, 2016 Share Posted May 9, 2016 Hi, I've just set up an automated task in several of our Business Processes to post onto Workspaces when raising and resolving tickets. This is very handy but one additional thing needed would be a link to said ticket at present you only get the option to include Ref id, update timeline and manually input some text. Adding a hyperlink of some sort to the post would make it easier for users to quickly view said ticket. On the post itself you do have a "More Actions" menu which contains (View post, add bookmark, add activity and raise request) maybe add "view ticket" Or have it like how linked requests appear in request timelines with an icon and a link Link to comment Share on other sites More sharing options...
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