enhancement Custom fields available as columns in request list view

[Kelvin]

Has anything been thought about with regards to custom columns in the request list window.

We have a custom field which captures the request location, we would then like to display calls by this field on the request screen.

[Steven Boardman]

Hi Kelvin

Thanks for your post.

You are correct it is not currently possible to use custom fields on the request lists. We are currently looking at the ways we make the custom fields more accessible across the lists, email templates, reporting, decision making in BPM etc so we will look to update you as we make progress in these areas.

In the meantime you can currently use the Get Information bpm node in the business process tool in order to query the content of the custom fields to influence the behaviour of your business processes and you can now include the content from the custom fields as variables in sub tasks / authorisations linked to the parent ticket and the custom fields, you can read more about this on our wiki here: https://wiki.hornbill.com/index.php/Request_Variables

Regards

Steve