gwynne Posted May 5, 2016 Share Posted May 5, 2016 Hello In the request list what do the different colors mean IE the yellow and such Also is there any way to add colors for 1. A call has been updated 2. A call is breaching? Thanks G Link to comment Share on other sites More sharing options...
Ryan Posted May 5, 2016 Share Posted May 5, 2016 Hi G, From my understanding, the record has colours: Yellow - request updated by someone other than the logged in analyst Grey - request is on hold Red - request is not assigned to a team, usually only available to the admin As for the request service levels, SL column in the request list uses Black - not available Green - met Blue - ongoing Red - breached and still ongoing Yellow - breached but has been marked Ryan Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 5, 2016 Share Posted May 5, 2016 So the Yellow highlighted requests in the request list possibly fits your first requirement. This show that an update has been made to a request, but it has not been seen by the owner. From an owner's perspective you can look at a list of your request that you own, and any highlighted in yellow will be requests that someone else has updated but you haven't read yet. This also helps from a management perspective as you can view a list of requests that belong to one of your staff and at a glance see which ones that have not been viewed by the owner since the last update. Link to comment Share on other sites More sharing options...
gwynne Posted May 6, 2016 Author Share Posted May 6, 2016 Great stuff, all again thanks very much Link to comment Share on other sites More sharing options...
gwynne Posted May 6, 2016 Author Share Posted May 6, 2016 I would like to expand on this and ask for much for configuration on how the items are displayed on page, these dashboard items for me a visual indicators and even though the key is to show accurate info I think the visual appeal is important added value. Things like being able to edit font size style and colour on widgets reason being the font is so small on graph based widgets even on a 42" screen you cant see it clearly cheers Gareth Link to comment Share on other sites More sharing options...
gwynne Posted May 6, 2016 Author Share Posted May 6, 2016 Plus the ability to put pie charts in dashboards Link to comment Share on other sites More sharing options...
dwalby Posted February 12, 2018 Share Posted February 12, 2018 Sorry to drag up an old post. Should requests with the status 'Resolved' change colour at all? They don't seem to be in my instance. This would be useful for differentiating between active and resolved calls when viewing the request lists. I understand views can be setup to filter these out, but for those that haven't set custom views up it can be a little confusing. Link to comment Share on other sites More sharing options...
Victor Posted February 12, 2018 Share Posted February 12, 2018 @dwalby there is a "quick" filter on top of the request list view that allows you to switch to requests which are new, open (*), on-hold or resolved: * open = not new, on hold or resolved Link to comment Share on other sites More sharing options...
dwalby Posted February 12, 2018 Share Posted February 12, 2018 @Victor thanks, I knew but forgot about that feature! I would still say however that it'd be useful to have the 'resolved' requests appear visually different within the request lists. Link to comment Share on other sites More sharing options...
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