Service Manager Customer Attribute

[Guest]

It would be very useful for our 1st Line engineers to be able to view specific customers information when viewing a request.

This should include the choice of any customer attribute or custom attribute.

Ideally this should be editable within the request (so this updated info reflects back on the customer profile).

[James Ainsworth]

Hi @SGL

I have come across this post and see that you haven't had a response.  Apologies for that.  I did want to let you know that we do have a change in the development backlog for this feature.  It is not currently scheduled, but I have put it back up for review to look at again. This post is linked to the change, so as it progresses we will be sure to update this post.

Regards,

James