Guest Posted May 4, 2016 Share Posted May 4, 2016 Can you please let me know if there is currently a mechanism to prevent specific Users to get calls assigned to them directly ? We have many of our managers using Hornbill to exclusively monitor their team progress who would not manage calls themselves. We are aware of Users' Status (ie. Do Not Disturb) which maybe could be utilized for this, providing that both the user and the Administrator have access to amend this. Alternatively, we would be grateful if our Users were able to create some Notifier rules (so if your role doesn't require you to be logged on into Hornbill everyday, you could set up rules to notify you by pop-ups or emails when calls are assigned to you or been recently updates by someone else than you) on an individual basis. Link to comment Share on other sites More sharing options...
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