Guest gregmarcroftorc Posted May 4, 2016 Share Posted May 4, 2016 Hi, I was wondering if there are any alternative options on the screen that our colleagues see with so much in depth information once they log a self service ticket. This is the screen that is currently shown, but this mirrors what our analysts can see and would be quite confusing and unnecessary for our colleagues who are logging a request to see. Is there any way to remove specific things from the timeline etc? Thanks Greg Link to comment Share on other sites More sharing options...
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