Request Cleaner - Selection Criteria

[Martyn Houghton]

We are using the Request Cleaner as part our testing for our initial project to migrate from Support Works to the Collaboration Platform, which enables use to do multiple test transfers and wipe all requests.

Once we are Live with this we are planning to migrate a number of other desks into the system, so would not be able to do the same test transfer process as the Request Cleaner deletes all requests and we do not have a 'test' instance as such.

Would it be possible for the ability to add a selection criteria facility the Request Cleaner to allow partial deletion of requests?

Cheers

Martyn

[Martyn Houghton]

We have now gone live with our primary service desk and will shortly be starting to look at expanding this to additional desks. As part of this we will need to undertake test migration ahead of doing a live one for each new desk.

In order to do this we will either need the ability to selectively cleans the test records from the Live system or will require a temporary test instance to be created to allow for testing etc, if the cleaner is not able to be extended to allow partial/selection based cleansing.

Cheers

Martyn

[Martyn Houghton]

Please see follow up on post below.