chriscorcoran Posted April 29, 2016 Share Posted April 29, 2016 Hi I have created a new progressive capture process for internal staff to use when ordering buffets for meetings through the service portal. I've use custom forms in the business process to ask for the following questions. Date & Time Required: No. of People: Location: Job Number: Authoriser: Special Requirements: When the call is logged it shows in the service desk under the Questions section, this is fine but in email the customer gets they don't see what they have logged as I cant find the variables for the questions I have asked in the progress capture custom form, see attached screenshots Link to comment Share on other sites More sharing options...
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