how-to Set a service on request using BP

[gwynne]

Hello

May be my eyes but I cant find the option in the Business process to automatically set the service selection or is there any other way of setting this automatically?

G

[Steven Boardman]

Hi Gywnne

Thanks for your post.

Service Manager uses the Service (and in some cases system settings) to drive which Business Process to invoke, rather than the other way around. This is even more so the case where customers are using the Request Catalog functionality, and you can associate a specific business process to each request catalog item which you have defined and you offer to your customers, and as each request catalog item is linked to a Service, this is automatically picked up.

You can read more about our request catalog functionality here on our wiki: https://wiki.hornbill.com/index.php/Request_Catalog

I hope this helps

Regards

Steven