Martyn Houghton Posted April 29, 2016 Share Posted April 29, 2016 The Customer Portal currently does not have any search facilities to locate requests by searching so you have to know what service the incident was logged under and then locate it that way. Is there any plans to provide the same 'Look for' functionality that is in the Support Works Self Service? Given that requests are now stored under services, the search facility would ideally be available on the My Service level as well as within a particular service. Cheers Martyn Forum Admin Edit: The functionality was provided in one of the earlier Service Manager builds. This thread is now locked. Link to comment Share on other sites More sharing options...
Guest Chaz Posted April 29, 2016 Share Posted April 29, 2016 Hi Martyn, we're actually working on some functionality that will allow you to search for requests and more in the portals so it will be in one of our upcoming releases! Our reference is CH00139865 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 3, 2016 Author Share Posted May 3, 2016 Great. Will it include the ability to search across multiple services and additional fields such as the external ref number, title etc? Cheers Martyn Link to comment Share on other sites More sharing options...
Steven Boardman Posted May 3, 2016 Share Posted May 3, 2016 Hi Martin The Search option will be presented on the Services landing page, so will search across all Services the user is subscribed too. This will be a multi-function search, which will search for matches from requests, FAQ's, Known Issues, Catalog Items etc and return results against each area. For requests we are looking at Request ID, Summary and Description initially. We may look to extend the search parameters in future updates Hope this helps Steven Link to comment Share on other sites More sharing options...
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