Martyn Houghton Posted April 29, 2016 Share Posted April 29, 2016 When viewing requests in the Customer Portal. the request reference value is truncated, when you have a prefix longer than two characters. We are using a five character prefix in order to identify our references as specific to our system, as we predominately provide services to external customers, whom use systems of their own with the default IN, SR etc. The format we are using is IDX for Idox and then the standard prefix of IN, SR. i.e. incident reference IDXIN00001024. At the moment the portal will strip the last two numbers off, as it seems to be hard coded to 10 character limit on the display column. Cheers Martyn Link to comment Share on other sites More sharing options...
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