Graham1989 Posted April 26, 2016 Share Posted April 26, 2016 Hi, Is there any way of manually setting a call priority once a call has been raised? Calls that are raised manually have the priority set during progressive capture, however we did not want this field to be populated by the customer when raising from the service portal. However this now means that calls raised from the service portal do not have a priority. So far all I can find is a BPM node to automatically set the priority, however we need this to be manual as not all calls will have the same priority, regardless of source. There does not seem to be an option to update this once the call has been raised, so there is also no way for us to change the priority once a call has been raised. Thanks Graham Link to comment Share on other sites More sharing options...
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