gwynne Posted April 21, 2016 Share Posted April 21, 2016 Hello We have the below setup as a template but all the text comes through as lowercase even the items we wish to show as uppercase below is the example Ticket Completed Your outstanding IT request {{.H_PK_REFERENCE}} has recently been completed with the following details: Ticket Summary: {{.h_summary}} Resolution Information: {{.h_resolution}} Link to comment Share on other sites More sharing options...
AlexTumber Posted April 21, 2016 Share Posted April 21, 2016 Hi Gwynne, If you change the first letter of the variable to a capital this should then come through as uppercase. For example instead of {{.h_summary}} use {{.H_summary}} Regards, Alex Link to comment Share on other sites More sharing options...
Gerry Posted April 21, 2016 Share Posted April 21, 2016 Hi Gwynne, Just to expand on what Alex said, the fields use a coding scheme to control case in the expanded output. * If the field is expressed in "ALL UPPER CASE" then the output for that fields data will be forced UPPER CASE, regardless of how its stored in the system * If the field is expressed in "all lower case" then the output for that fields data will be forced lower case, regardless of how its stored in the system * If the field is expressed in "MiXeD cAsE" then the output for that fields data will be left as is and output as its stored, case is not changed. Gerry Link to comment Share on other sites More sharing options...
gwynne Posted April 21, 2016 Author Share Posted April 21, 2016 Thanks both that's really useful Regards Gareth Link to comment Share on other sites More sharing options...
Steve Giller Posted April 21, 2016 Share Posted April 21, 2016 Damn! I was in a meeting otherwise I would have posted the same as Gerry and looked really helpful! 2 Link to comment Share on other sites More sharing options...
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