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Change letter case for variables values in email templates


gwynne

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Hello

We have the below setup as a template but all the text comes through as lowercase even the items we wish to show as uppercase below is the example

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Hi Gwynne,

Just to expand on what Alex said, the fields use a coding scheme to control case in the expanded output.

* If the field is expressed in "ALL UPPER CASE" then the output for that fields data will be forced UPPER CASE, regardless of how its stored in the system

* If the field is expressed in "all lower case" then the output for that fields data will be forced lower case, regardless of how its stored in the system

* If the field is expressed in "MiXeD cAsE" then the output for that fields data will be left as is and output as its stored, case is not changed.

Gerry

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  • Victor changed the title to Change letter case for variables values in email templates

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