Notification for breaching calls

[Kelvin]

Is it possible to set up a BPM to alert the owner of a call 1 hour before it is due to breach.

[TrevorKillick]

Hi Kelvin

At the moment you cannot do this in BPM something is being developed at the moment called Time Plans which will allow you to schedule events to happen at particular points of time in the lifecycle of a BPM.

In the mean time have you looked at Escalation Actions for Service Levels?

https://wiki.hornbill.com/index.php/Set_up_Service_levels

Kind Regards

Trevor Killick

[Kelvin]

Thank you for the information