Kelvin Posted April 20, 2016 Share Posted April 20, 2016 Is it possible to set up a BPM to alert the owner of a call 1 hour before it is due to breach. Link to comment Share on other sites More sharing options...
TrevorKillick Posted April 20, 2016 Share Posted April 20, 2016 Hi Kelvin At the moment you cannot do this in BPM something is being developed at the moment called Time Plans which will allow you to schedule events to happen at particular points of time in the lifecycle of a BPM. In the mean time have you looked at Escalation Actions for Service Levels? https://wiki.hornbill.com/index.php/Set_up_Service_levels Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
Kelvin Posted April 20, 2016 Author Share Posted April 20, 2016 Thank you for the information Link to comment Share on other sites More sharing options...
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