Kelvin Posted April 20, 2016 Share Posted April 20, 2016 I would log this through support however we are blacklisted on emails at the moment. When I click on conversations I get a "Loading Conversation" and a loading icon but nothing ever shows and no error message. Link to comment Share on other sites More sharing options...
TrevorKillick Posted April 20, 2016 Share Posted April 20, 2016 Hi Kelvin If you are using Chrome you can use Control + Shift + J to open the Javascript Console then refresh the page and reply with a screenshot of any red text you see in there. If you are using IE then go to F12 for developer tools and click the Console tab and again reply with any red text shown. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
Kelvin Posted April 20, 2016 Author Share Posted April 20, 2016 Hi Trevor Thanks for the info. I think I have found the issue, It complained about a user that had been deleted. Since adding the user back I have been able to view the conversation screen. 1 Link to comment Share on other sites More sharing options...
TrevorKillick Posted April 20, 2016 Share Posted April 20, 2016 Hi Kelvin Glad to hear you resolved the issue. Yes this is one of the reasons we advice only on archiving users as archived users are not included in the licence count and if a user has interacted with activity streams and entities then errors like this will occur when they are deleted. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
Victor Posted April 20, 2016 Share Posted April 20, 2016 These issues can be raised with support if needed using our support webform: https://www.hornbill.com/request/ Link to comment Share on other sites More sharing options...
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