Martyn Houghton Posted April 20, 2016 Share Posted April 20, 2016 With the introduction of Service Catalogs we can now specify what progressive capture to use and whether it is used for Portal, User App or Both. In terms of the progressive capture itself we want to try use a single workflow, but need to branch in the capture workflow depending on whether it is being accessed via the protal or user app. What parameter/variable accessible in the progressive capture workflow determines the context it is being run under which we can then use in the decision condition? Cheers Martyn Link to comment Share on other sites More sharing options...
TrevorKillick Posted April 20, 2016 Share Posted April 20, 2016 Hi Martyn There is nothing exposed to Progressive Capture to say if its running in the Portal or in Collaboration. I will raise this with development and see what they come back with. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
NeilWJ Posted April 26, 2016 Share Posted April 26, 2016 Hi Martyn, A RFC has been raised internally to provide this functionality. Will update you once it has been done and has been released. Cheers Link to comment Share on other sites More sharing options...
Martyn Houghton Posted April 27, 2016 Author Share Posted April 27, 2016 Trevor/Neil Thanks for confirming that this has been raised as an RFC. Cheers Martyn Link to comment Share on other sites More sharing options...
Steven Boardman Posted January 8, 2018 Share Posted January 8, 2018 @Martyn Houghton just an update to this to let you know in the next Service Manager update there will be an option in progressive capture to branch depending on if the progressive capture is being used as an agent in the user app, or as a customer on the portals. This will allow you to branch to different subsequent forms depending on if it is an agent or customer who is following the progressive capture flow The next Service Manager update should be available in the next fortnight Steve Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 8, 2018 Author Share Posted January 8, 2018 @Steven Boardman Thanks for the update, that will help with us to use a single progressive capture but add analyst specific questions. Cheers Martyn Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now