Mailbox Refresh speed and other questions

[gwynne]

Hello

What is the refresh speed of the mailbox view, is this tweakable.

Can you lock tickets while they are being processed or possible change the status of the ticket to possibly processing?

Regards

Gareth

[TrevorKillick]

Hi Gareth,

When viewing a mailbox and the inbox folder the data is automatically refetched when a new email comes in no refresh speed as such we have events that trigger on a new email arriving that update the view.

Someone else posted about locking emails while they are open i will raise this with development and see what they come back with.

Kind Regards

Trevor Killick

[TrevorKillick]

Hi Gareth

Development have a change logged for this CH00130315 currently the change is not scheduled for the next 90 days, so i cannot give any further details on when this might be made available sorry.

Kind Regards

Trevor Killick

[gwynne]

Hi Trevor is this concerning the locking off tickets? if so can you follow this post and update when you have a time frame?

[James Ainsworth]

Hi @gwynne

I just wanted to follow up on this post.  There are a couple of questions that you presented.

The first question is the refresh speed of the mailbox view.  Since the original post we have introduce a new Email View.  I just wanted to see if you still have questions around the refreshing of the list of emails or if the new Email View is providing what you were looking for.

I also wanted to ask about the locking of tickets.  I'm interested to know more about this requirement.  Is this the locking of a ticket when you are updating from an email or is it more of a general requirement where you want to be able to lock particular actions or updates on a ticket?

Regards,

James