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Locking ticket when be raised from email


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  • 1 year later...
  • 1 month later...

Yes still an issue, as in some cases we create duplicate tickets as the email does not move till ticket creation.

Alternative to locking the email while process if this is a tricky process to implement how about similar to Hotel website where it indicates some is currently viewing the ticket?

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  • 6 months later...

Hi @HGrigsby

Thanks for your post.   

One of the ideas that we are investigating is to have a check done when the 'Raise Request' button on the email is clicked on, which would check if someone else is currently raising a request with the same email and prevent you from continuing.  We may also look into a check to see if a request has already been raised from the email to prevent further duplicates.  

There is nothing scheduled at the moment to provide this, but I would be interested know if you think this would fit your requirement.  



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