gwynne Posted April 15, 2016 Share Posted April 15, 2016 Hello I was wondering two things. Is it possible to bring it the email formatting when you raise a new ticket from the mailbox in to the description box rather than everything being stripped? Is there any formatting you can do for example it was noticed when you place * on a new line followed by some text, it does appear to format in the description as a bullet list? If there is please can you let me know what can be done? regards Gareth Forum Admin Edit: The functionality was provided in one of the earlier Core Collaboration builds. This thread is now locked. Link to comment Share on other sites More sharing options...
TrevorKillick Posted April 18, 2016 Share Posted April 18, 2016 HI Gareth, The following formatting is supported https://wiki.hornbill.com/index.php/Wiki_Markup HTML markup is not supported which is why only the email text is pushed to the description. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
gwynne Posted April 18, 2016 Author Share Posted April 18, 2016 Will there be any scope for HTML formatting in tickets? We have templates our customers use and they lose all the nice formatting when brought into a ticket Link to comment Share on other sites More sharing options...
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