Autoresponder rule to move email to team

[nasimg]

In support works you could set a rule to move an ticket to a team based on a token (or key word) in an email - useful for automatic alerts (SCOM).

I've noticed I can't do this in Service Manager - has anyone got a solution to this.

So basically and email arrives that says Website down, we want to move to the correct team in Service Manager

[Victor]

This should be doable on the BP configuration rather than routing rules. Something along the lines that is the call summary contains "Website down" them assign it to team X ... or any criteria that would fit...

[James Ainsworth]

Hi @nasimg

I just wanted to come back to this post and provide a link to the Routing Rules documentation. In the section under the title "Special Functions" there is the option for using tokens.   

Regards,

James