nasimg Posted April 14, 2016 Share Posted April 14, 2016 In support works you could set a rule to move an ticket to a team based on a token (or key word) in an email - useful for automatic alerts (SCOM). I've noticed I can't do this in Service Manager - has anyone got a solution to this. So basically and email arrives that says Website down, we want to move to the correct team in Service Manager Link to comment Share on other sites More sharing options...
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