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Autoresponder rule to move email to team


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In support works you could set a rule to move an ticket to a team based on a token (or key word) in an email - useful for automatic alerts (SCOM).

I've noticed I can't do this in Service Manager - has anyone got a solution to this.

So basically and email arrives that says Website down, we want to move to the correct team in Service Manager

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  • 8 months later...

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