how-to Customer search in progressive capture not showing all customers

[chriscorcoran]

I have a customer [information removed] in the contacts database, when I search for Paul it doesn't list either of them any reason why? Had this a few times before with other people. Its not until I type Paul A that it comes up see attached.

Thanks

Chris

 

EDIT: post was edited and confidential information removed

 

[James Ainsworth]

Hi Chris,

The visible results on these searches are limited so that you don't end up with too many results to browse through. As you type the number will reduce. Returning smaller result sets also helps with performance. You can also start the search by typing their last name. Depending on where you are searching you can even type in the organisation name so that you see all the people from that organisation.

Hope this helps.