Kelvin Posted April 6, 2016 Share Posted April 6, 2016 I have a problem If a call is assigned to a user in the Progressive capture and then they assign the call without accepting it(Human Task) the new agent is unable to complete the human task as the call has moved owner with the task being updated. I believe this is a permissions issue as I (as an administrator can complete a task that is not owned by myself. Does anyone know what the permission/right is called. Link to comment Share on other sites More sharing options...
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