Jump to content

Task outcome field available in email

Martyn Houghton

Recommended Posts

When an Analyst completes a task they are asked to complete a Description of what was done/outcome of the task. We would like to include this in an automated email process which immediately follows the task to update the end user and remove the manual task of the analyst having to send a email from the the request, which then uses a fixed template rather than a specific one we could select via the BPM process.

Is there anyway of passing the task 'description' field into the email template variables?






Forum Admin Edit: The functionality was provided in one of the earlier Admin Tool builds. This thread is now locked.

Link to comment
Share on other sites

Hi Martyn

Tasks provide us with the same technical hurdles making Progressive Capture Questions available in email template as discussed here: https://forums.hornbill.com/index.php?showtopic=8091 .

There has been some movement around this functionality internally and we believe we have a way forward with providing this, currently we do not have a Change logged for this or an ETA on when it will make it into the product but the solution we have agreed to provide access to Progressive Capture Questions will / should enable us to expose tasks in the same way.

If there is any movement on this i will post a response.

Kind Regards

Trevor Killick

Link to comment
Share on other sites

  • Victor changed the title to Task outcome field available in email
  • Victor locked this topic
This topic is now closed to further replies.
  • Create New...