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Task outcome field available in email


Martyn Houghton
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When an Analyst completes a task they are asked to complete a Description of what was done/outcome of the task. We would like to include this in an automated email process which immediately follows the task to update the end user and remove the manual task of the analyst having to send a email from the the request, which then uses a fixed template rather than a specific one we could select via the BPM process.

Is there anyway of passing the task 'description' field into the email template variables?

Cheers

Martyn

 

 

 

Forum Admin Edit: The functionality was provided in one of the earlier Admin Tool builds. This thread is now locked.

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Hi Martyn

Tasks provide us with the same technical hurdles making Progressive Capture Questions available in email template as discussed here: https://forums.hornbill.com/index.php?showtopic=8091 .

There has been some movement around this functionality internally and we believe we have a way forward with providing this, currently we do not have a Change logged for this or an ETA on when it will make it into the product but the solution we have agreed to provide access to Progressive Capture Questions will / should enable us to expose tasks in the same way.

If there is any movement on this i will post a response.

Kind Regards

Trevor Killick

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